please allow 6-7 days for your order to be dispatched! i usually aim to dispatch within 3 days but there might be delays, if you have any concerns regarding your order status please contact me at email@example.com! <3
uk orders are sent via royal mail 1st class, you can choose between standard or tracked shipping. uk orders aim to be delivered in 3-4 working days after dispatch! (this is just an estimate, there might be delays such as strikes, holidays etc, please bare this in mind!)
international orders (outside of the uk) are sent with standard royal mail post. you can choose between standard and tracked postage (i would recommend tracked shipping for international orders, for peace of mind). orders aim to be delivered between 2-4 weeks (just an estimate, there might be delays such as strikes, holidays, and postage might take longer depending on how far you are from me!)
international orders may be subject to customs charges which must be paid by the customer !
returns are only excepted if your order has arrived damaged or if you have received the wrong order. you will be refunded or have your item remade if possible!
if your order has not arrived 10 days after the estimated shipping times please contact me!
- please be aware that jewellery contains small parts and is not suitable for very young children or anybody this may be a hazard to!
- avoid contact with water or other liquids (sweat, perfume etc).
- handle with care !! jewellery is strength tested however i use a mixture of glass beads that can be fragile.
- metals naturally oxidise over time, limiting exposure to moisture can help prevent this, but you can also clean your jewellery to fix this :]
- i am not responsible for any lost or damaged orders as shipping + handling is out of my hands once it’s through the post box! if your order has arrived damaged, or you haven’t received your order after the estimated shipping time please contact me and we can arrange a suitable solution! :D